HELP
Select a Help Category
| 1. How to Shop | 4. Payment Options |
| 2. Delivery Method | 5. Setting up an Account |
| 3. Product Availability | 6. Returns & Exchanges |
How to find what you’re looking for?
There are two main ways:
1) Use the Search Box on the main catalogue page. Just type in a key word.
2) Browse the Category List of products. Scroll down to find your items.
To see more information on a product, click on View Product under the item.
How to buy
To purchase the items you are interested in simply enter the amount you want to order in the Quantity box under the item (when logged in) and press the Add to Cart button. The item will then appear in your shopping cart. Once you have finished shopping simply press the Check Out button and follow the prompts. Please note that all prices shown are exclusive of GST and freight costs.
Visit Our Showroom
You are very welcome to visit our showroom and warehouse. There is plenty of off-street parking. (We do not sell to the general public)
Customer Assistance
For all enquiries, please email sales@swannagencies.com.au . Alternatively, you can call us on 07 3392 4011.
Once I’ve ordered something, can it be changed?
If you have mistakenly ordered the wrong item, please call us immediately on 07 3392 4011. If we haven’t already processed the order, then we can make changes or cancel it. Orders are processed within 24 hours of receiving. If the order is urgent, please contact our office as soon as possible.
Delivery Methods
All deliveries within Australia are made with regard to your location and the delivery options available for that location. Please advise if you have a preferred transport company and we will be happy to use your carrier.
Delivery Costs
Delivery costs are subject to your location and method of transport available.
Dispatch Times
Dispatch times are subject to stock availability. We have a standard dispatch time of 2 working days. If you are collecting the order from our warehouse, please allow a minimum of 2 hours for the order to be prepared. If you have any issues with your order, please contact us.
General Enquiries
Please direct all order and general enquiries to sales@swannagencies.com.au or by phone on 07 3392 4011. Please refer to the CONTACT page.
We will endeavour to keep our catalogue up to date, however if an item is shown on the website, usually that item is in stock. Please call our office for any stock enquiries you may have or email sales@swannagencies.com.au .
We accept Visa, Mastercard, AMEX (incurs a surcharge), Direct Deposit, Business Cheque, Money Order, Cash & EFTPOS (Showroom Only).
Credit Card: Please refer to the ACCOUNTS page for the credit card authorisation form.
Direct Deposit: Details are on the bottom right corner of every invoice. Please send remittance to admin@swannagencies.com.au
Cheque/Money Order: Make payable to Swann Agencies and post to PO Box 1515, Coorparoo DC, Qld 4151.
*Please note that this website will never ask for your credit card or bank details.
To be able to access our online catalogue and pricing, customers must have an account. To set up an account, please see the ACCOUNTS page for further information.
Logging In/Out
To login to the online catalogue and pricing, click the LOGIN tab at the top of the page. Enter your personal login and password, then click the login button below.
Forgotten Login & Password
If you have forgotten your login and/or password, please send a brief email to admin@swannagencies.com.au. All login and password information and enquiries will ONLY be answered via email.
Swann Agencies has a strict 7 day return policy which is stated at the bottom of every invoice issued. If the goods are faulty, please advise us within 7 days of receipt of the goods and we will replace the faulty items. These are only accepted if authorised by us. Please choose carefully, as we do not accept the return of goods if you change your mind. Please refer to our ACCOUNTS page for Terms & Conditions.